IT managed services and IT support options designed to suit businesses of all sizes.
Our bespoke IT managed services and IT support offerings cover all facets of business IT management. From simply monitoring your network and devices; through to a complete outsourced IT department.
ONGC Systems offer the perfect mix of highly available, scalable and secure managed hosted services suited to your business.
We ensure reliable service and ultra-high uptimes with access to our support teams keeping your business online 24/7. We all know that a fully functional IT systems will allow you to focus on doing what you do best and that is running your business.
Our Fully Managed Service offers
- Service desk 1st line support and ticketing
- 2nd & 3rd line support for your software applications and back-end infrastructure
- Management of security, availability, patch updates, data backups and recovery
- System capability reviews and needs planning
The Fully Managed Service also includes all that is offered in our System Monitoring Service, which is backed with Intelligent Monitoring; our pro-active, real-time management and monitoring for your systems.
Do you forget to check your backups from time to time?
Our System Monitoring service offers
Our range of monitoring tools provides you with the piece of mind knowing that ONGC Systems is keeping an eye on your systems. We monitor your Servers, Workstations and Network in order to be proactive in our response to you, in order to protect your investments.
Do you know how many critical updates are missing form your system?
our plans include:
- Patch Management
- Anti-Virus Licensing and monitoring
- Hard Disk defragmentation
- Remote Support agent
- Daily, Weekly or Monthly Health reports
For added monitoring of your servers, we also include
- Performance Monitoring
- Memory Utilisation Monitoring
- CPU usage Monitoring
- Drive Space Monitoring
- RAID Monitoring
- Backup Monitoring
- Critical Monitoring
- Domain Blacklist Monitoring
- Hacking detection
- 24×7 Alerting
What is an IT Managed Serviced Provider?
Small and medium-sized enterprises (SME), small and medium-sized businesses (SMB) or the 5-75 user businesses are a typical Managed IT Service Provider (MSP) customer. Many smaller companies have limited in-house IT capabilities, so may view that a managed IT services provider offers as a way to obtain IT expertise. Larger enterprises may also contract with managed service providers. For example, government agencies, facing budget pressure and hiring limitations, may contract with an MSP to supplement in-house IT staff. This model provides customers of all sizes the advantage of predictable IT support costs. And because MSPs take a proactive approach, they may be able to prevent IT problems from occurring and therefore from disrupting business operations.
For advice on how ONGC Systems can assist with your businesses IT needs please contacts us.