Job Information

Gold Coast

$45,000 – $55,000 Full Time

Information & Communication Technology

What we are looking for

We are looking for an organised, disciplined Communication superstar with attention to detail and a can-do attitude who is calm under pressure.

Qualifying candidates are motivated, take initiative, have the ability to multi-task and learn quickly. A keen interest in everything business technology is desirable. You don’t need the technical skills to solve the client’s problems, but you do need to understand them and be able to ask the right questions.

This is a fantastic opportunity for a Graduate in Communications, Management/Business Studies or an individual with a couple of years in an administrative role looking for a new challenge.

About the role

The Client Service Coordinator works across our support team and directly with our clients via phone and email, managing both internal and external requests, ensuring these are captured accurately and promptly.

This is a permanent full-time position working 40 hours per week from Monday to Friday 8am to 5pm. We will also consider applicants looking to work school hours in a split shift format.

Key responsibilities:

  • Become our superstar in organising and scheduling work for our support team.
  • Assist clients to identify and describe their service requests.
  • Ensure SLA targets are being met.
  • Regulary communicate with our clients on the status of their requests.
  • Create and update documentation.

Training and mentoring will be provided. The skills and talent you demonstrate in this position will prepare you for a number of future career directions.

Why you’ll love working with us!

ONGC are a fast growing technology firm that service a large customer base around Australia. Our Gold Coast based team will always have your back and we’re always dedicated to helping you earn your stripes and get the job done. We encourage our team to challenge the status quo and not just become another drone so your input can help shape the future of our organisation. We hold regular team building events across the year and have a purpose built state of the art facilities including a bit of fun with arcade games, including a pinball machine.

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