From here you will be able to:

  • View open and closed Service Tickets (including real-time status) and see the full ticket details
  • Lodge new Service Tickets
  • Search the knowledge base of previous resolutions specific to your business
  • View statistics on service requests and trends
  • Access managed configurations (Licences, Managed Servers and Workstations, including serial numbers and warranty expiration)

If this is your first time using the portal or you would like a refresher on how to use the portal, we recommend watching our Video Tutorial.

Remote Access

Please select one of the following options to begin a remote control session with one of our support staff.

Join a Remote Control Session for PC Users


Join a Remote Control Session for MAC Users


Download TeamViewer Unattended Access


What is Teamviewer?

The TeamViewer software application allows for remote control, desktop sharing and file transfer between computers. TeamViewer is compatible with multiple platforms, including Windows, Mac OS X, Linux, iOS, and Android. TeamViewer allows a user to access another computer remotely using a web browser.