What is 3CX?
3CX is a software-based PBX for Windows, Linux and the Cloud. It provides an open-platform phone system to deliver a complete Unified Communications (UC) solution, that integrates with many other applications such as Salesforce, Google Contacts, Office 365 and more. This gives users the ability to connect and collaborate through a variety of methods all under one platform.
Why ONGC Systems recommends 3CX?
Software Based
- Cloud based hosting options available
- Runs on standard server hardware
- Virtualize on Hyper V or Vmware
- Easier to manage, scale & secure
- No need for a proprietary black box
Affordable & Reduces Phone Bill Costs
- Reduces your phone bill using VoIP Providers and/or interoffice bridges
- Free calling to teleworkers
- Reduce travel costs with built-in video conferencing
- Cheaper to buy, scale and manage
- Reduce mobile phone bills using Wifi or 3G/4G
Work from anywhere
- Take your office extension everywhere
- Forward phone calls to your smartphone
- Save battery life with 3CX “PUSH Technology”
- Android and iOS apps included
Desktop Call Control & CRM Integration
- Click to Call, from browser or CRM
- One-click call transfer to other extensions or voicemail
- Control your IP phone from your desktop
- Integrates with many 3rd party CRM systems
Improve Customer Service
- Customer name instead of caller ID – links to your CRM / Exchange Server
- Listen in, Barge In, Whisper & Record Calls
- Advanced Queue monitoring – Never lose a call!
- Advanced Agent & Sales person Reporting
Increase Productivity
- See the presence of your colleagues
- Setup conference calls in seconds
- Voicemail, fax to email
- Corporate Instant Messaging
Built-In Web & Video Conferencing
- Launch web conferences / video calls in seconds – from the 3CX client
- Clientless with WebRTC technology – participants just click a web link
- Minimum bandwidth consumption
- No extra learning curve or separate web accounts
Quick to Install & Easy Management
- Easy implementation and simple to use
- Automatically provisions supported IP phones
- Deploys client software to Smartphones & Desk / laptops
- Single point of support for the whole solution
