Client Support

What is 3CX?

3CX is a software-based PBX for Windows, Linux and the Cloud. It provides an open-platform phone system to deliver a complete Unified Communications (UC) solution, that integrates with many other applications such as Salesforce, Google Contacts, Office 365 and more. This gives users the ability to connect and collaborate through a variety of methods all under one platform.

Why ONGC Systems recommends 3CX?

Software Based

  • Cloud based hosting options available
  • Runs on standard server hardware
  • Virtualize on Hyper V or Vmware
  • Easier to manage, scale & secure
  • No need for a proprietary black box

Affordable & Reduces Phone Bill Costs

  • Reduces your phone bill using VoIP Providers and/or interoffice bridges
  • Free calling to teleworkers
  • Reduce travel costs with built-in video conferencing
  • Cheaper to buy, scale and manage
  • Reduce mobile phone bills using Wifi or 3G/4G

Work from anywhere

  • Take your office extension everywhere
  • Forward phone calls to your smartphone
  • Save battery life with 3CX “PUSH Technology”
  • Android and iOS apps included

Desktop Call Control & CRM Integration

  • Click to Call, from browser or CRM
  • One-click call transfer to other extensions or voicemail
  • Control your IP phone from your desktop
  • Integrates with many 3rd party CRM systems

Improve Customer Service

  • Customer name instead of caller ID – links to your CRM / Exchange Server
  • Listen in, Barge In, Whisper & Record Calls
  • Advanced Queue monitoring – Never lose a call!
  • Advanced Agent & Sales person Reporting

Increase Productivity

  • See the presence of your colleagues
  • Setup conference calls in seconds
  • Voicemail, fax to email
  • Corporate Instant Messaging

Built-In Web & Video Conferencing

  • Launch web conferences / video calls in seconds – from the 3CX client
  • Clientless with WebRTC technology – participants just click a web link
  • Minimum bandwidth consumption
  • No extra learning curve or separate web accounts

Quick to Install & Easy Management

  • Easy implementation and simple to use
  • Automatically provisions supported IP phones
  • Deploys client software to Smartphones & Desk / laptops
  • Single point of support for the whole solution