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Client Support
ONGC O Light

Innovative IT Management

There’s a reason that our bespoke Managed IT services are continually sought after by companies of every shape and size. Due to the solid industry expertise that ONGC Systems possess, we are able to provide a reliable and comprehensive IT management service to any business. Whether you simply need your network and devices monitored, or require your entire IT department to be outsourced – ONGC Systems can help.

For companies that have limited in-house IT capabilities, our managed IT solutions could prove to be invaluable in helping your business function effectively. Additionally, larger companies find this service useful as a supplement to their existing IT staff, if they are in need of specific project management expertise or the implementation of phone and video systems, for example. ONGC Systems can assist however big or small your IT requirements may be.

A Reliable 24/7 Service

With access to our dedicated IT support teams, you will be able to contact us whenever you may need assistance, enabling us to keep your business online 24/7. Taking the stress of any IT problem off our client’s shoulders is the number one priority here at ONGC Systems. With this in mind, our fully managed IT support services includes the following:

  • Service desk 1st line support and ticketing
  • 2nd & 3rd line support for your software applications and back-end infrastructure
  • Management of security, availability, patch updates, data backups & recovery
  • System capability reviews and needs planning
  • Pro-active monitoring of your systems in real-time

Why Choose ONGC Systems to Manage Your IT?

Our expert IT professionals are dedicated to keeping an eye on your systems at all times, using a range of monitoring tools. By ensuring that your servers or cloud environment, workstations and network are all fully functioning, ONGC Systems will help to highlight any potential problems while protecting your investments. Our plans include:

Remote & Onsite Support

Remote & Onsite Support

Dedicated Account Management

Dedicated Account Management

Daily Machine Maintenance & Monitoring

Daily Machine Maintenance & Monitoring

Full Transparency

Full Transparency

Security Consultancy & Solutions

Security Consultancy & Solutions

Regular Reporting

Regular Reporting

Anti-Virus Licensing & Monitoring

Anti-Virus Licensing & Monitoring

Software Application Subscription Management

Software Application Subscription Management

Regular Strategic Business Reviews (SBR)

Regular Strategic Business Reviews (SBR)

Your Security Is Our Highest Priority

At ONGC Systems, we continue to invest in the security of our systems and processes. That’s why we have implemented best practice cyber security strategies to ensure that our access to your systems is secure. This is also regularly audited and continually improved upon to ensure the level of protection is maintained. We practice what we preach.

Extensive Monitoring Services

For added monitoring of your servers, we also include:

  • Performance monitoring – Checking to see that your systems are performing efficiently
  • Hardware monitoring – Monitoring your hardware health to proactively predict failures and act before an incident occurs
  • Backup monitoring – Monitoring of your backups to ensure that you remain protected from system failures
  • Security monitoring – Monitoring your systems to mitigate risk. We also monitor external services to ensure access to your critical login data is not available on the Dark Web
  • 24×7 alerting – Our monitoring runs 24 x 7 and auto remediation services continue to run even while you’re sleeping